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UCS Education and Training Services

Courses

1.Monitoring & Evaluation (4 days) - Course Outline

  • Developing and understanding of M & E
  • Linking M&E with strategic management, project management
  • M & E concepts, processes and practices
  • Results based management approach and implementation
  • M & E data analysis tools
  • Using Gantt chart for work break down structure
  • M & E indicators
  • Setting M&E System/ framework
  • The evaluation process, concepts, and tools
  • Data sources

    • 2. Receptionist (2 days) - Course Outline

  • Role of the modern receptionist
  • The client as a customer
  • Professional image creation
  • Communicating effectively and good listening tactics
  • Dealing with difficult people
  • Profession telephone etiquette

    • 3. Quantitative Data collection and Analysis (4 days) - Course Outline

  • Introduction to social science & methodology
  • The role and purpose of the researcher
  • Research planning
  • Research proposal development
  • Research design Quantitative research design
  • Sampling techniques and methods
  • Survey Research- non experimental research
  • Approaches to Quantitative Research
  • Data collection using quantitative design methodologies
  • Quantitative data analysis tools
  • Software packages for data analysis
  • Guide for report writing
  • Ethical consideration when conducting a research

    • 4. Qualitative Research collection and Analysis (4days) - Course Outline

  • Introduction to social science research & methodology
  • The role and purpose of the researcher
  • Research planning
  • Research proposal development
  • Research design Qualitative research design
  • Sampling techniques and methods
  • Survey Research- non experimental research
  • Approaches to Qualitative Research
  • Data collection using qualitative design methodologies
  • Qualitative data analysis tools
  • Software packages for data analysis
  • Guide for report writing
  • Ethical consideration when conducting a research

    • 5. Business Communication (2 days) - Course Outline

  • Introduction Communication
  • Types and modes of business communication
  • Structures and guidelines for letters and e-mails
  • Giving and receiving instruction at the work place
  • Listening Skills

    • 6. Entrepreneurship (2 days)

  • Deciding on the type of business
  • Market/competition
  • Basics of starting a business
  • Creating a business plan
  • Getting finance for your business
  • Hiring employees
  • Training employees
  • Marketing your business
  • Running your business
  • Growing your business


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